This Spa Experience Guide answers common questions guests have when planning a visit to Still Spa at The Woodmark Hotel on Lake Washington. Below you’ll find helpful information about spa services, reservations, arrival details, and what to expect before and during your spa experience on Lake Washington. If you don’t see your question below, feel free to contact us.
Still Spa is located inside The Woodmark Hotel at Carillon Point in Kirkland, Washington, on the shores of Lake Washington. We are just minutes from Bellevue and approximately 20 minutes from downtown Seattle, making us a convenient destination for spa days, weekend getaways, and couples retreats near Seattle.
We recommend arriving at least 15 minutes prior to your scheduled appointment. This allows time for check-in, changing into a robe and slippers, enjoying a complimentary beverage, and completing any required intake forms.
Hotel guests are welcome to arrive wearing their guestroom robe and slippers.
Our cancellation policy applies to all scheduled appointments, including adjustments such as shortening treatment time, cancellations, or rescheduling.
Appointments canceled, modified, or rescheduled within 24 hours of the scheduled start time will incur a 100% charge of the total service cost.
For group reservations of four or more guests, a 72-hour cancellation notice is required.
Out of consideration for all guests, services conclude at their scheduled end time. Late arrivals may result in shortened treatment time, and the full-service fee will still apply. While we always strive to accommodate guests whenever possible, we cannot guarantee the full-service duration for late arrivals.
Gratuity is not included in the cost of spa services. A 20% gratuity is recommended and may be adjusted based on your experience.
For group reservations of four or more guests, a 20% automatic gratuity will be applied.
Yes. A completed intake form is required prior to your service and must be updated annually. Completing your forms in advance ensures a smooth and timely experience.
A link to your intake form is included at the bottom of your confirmation email, and a reminder link will also be sent via text message the day prior to your appointment.
Still Spa does not have a shared couples treatment room. However, couples are welcome to relax together in our spa lounge before and after their services.
For hotel guests staying in select suites at The Woodmark Hotel, we offer in-suite couples massage experiences. Please contact the spa directly for availability and details.
All Still Spa and Woodmark Hotel guests may enjoy:
Please note that Still Spa does not offer day passes and amenities are available during business hours.
Yes. Guests must be 16 years of age or older to receive massages, body treatments, or facials at Still Spa in Kirkland.
Robes and slippers are provided for all spa guests. Hotel guests may arrive wearing their guestroom robe and slippers for added convenience.
Yes. A valid credit card is required at the time of booking to secure your reservation in accordance with our cancellation policy.
Appointments are not charged in advance, and guests may change their preferred method of payment at checkout.
Guests may use the self-parking garage at Carillon Point. Enter Carillon Point and continue straight through the four-way stop. Take your first left into the parking garage and follow signs for The Woodmark Hotel.
Once inside the building, proceed to the second floor. Still Spa is located across from the hotel front desk.
Monday – Wednesday: 10:00 AM – 6:00 PM
Thursday – Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 7:00 PM
Hours may vary during holidays or special events.
While Still Spa does not have a swimming pool or hot tub, guests may enjoy our tranquil relaxation lounge and sauna amenities designed to enhance your spa experience.
All appointments are subject to potential adjustment of up to 15 minutes to best accommodate our guests and scheduling flow. If your appointment time is adjusted, you will be notified via text message with the updated start time.
Walk-in appointments are welcomed whenever availability allows; however, same-day openings are not guaranteed. To ensure your preferred treatment time at the Still Spa, we highly recommend booking in advance.
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